We are seeking an experienced and detail-oriented overnight In-Room Dining Supervisor to assist our in-room dining team and ensure exceptional service delivery. The ideal candidate will possess a strong understanding of luxury service standards and exhibit excellent organizational and communication skills.

Key Responsibilities:

• Guest Reservations:  Efficiently handle guest reservations and input them into the Casa Tua booking system.
• Luxury Communication:  Demonstrate exceptional phone etiquette when interacting with guests, reflecting a high standard of luxury service.
• Inventory Management:  Manage par stock and inventory effectively to ensure smooth operations and availability of items.
• Independent Operation:  Capable of working independently during overnight shifts, ensuring that all duties are performed to the highest standard.
• Beverage Preparation:  Prepare coffee, tea, and other orders with precision and attention to detail.
• Product Knowledge:  Maintain comprehensive knowledge of food and beverage products, including plating descriptions and allergens.
• Order Confirmation:  Review and confirm that all orders are prepared according to guests’ preferences and specifications.
• Service Standards:  Take In-Room Dining orders while adhering to secret shopper benchmark standards to ensure top-quality service.