Sartiano's Restaurant in the Mercer Hotel (99 Prince Street, Soho)

Service Director

Responsible to:

General Manager

About

Sartiano’s was born from the Tuscan heart and soul of Italy. Business leader, Restauranteur, and Lifestyle Architect Scott Sartiano introduces his latest concept, appropriately chosen after his namesake. Founded at the Mercer Hotel, New York, Sartiano’s embodies a classic modern Italian twist at the most premium level while maintaining a familiar spirit that is meant to be shared. 

The Cuisine:

Alfred Portale will lead the culinary direction as the Chef Managing Partner. The uniquely crafted menu hones in on a specialty to set the tone for the fine dining experience. Building off the foundation of offering specialized meats, Sartiano’s establishes itself as an authentic Italian restaurant.

The Role
The Service Director is a key leadership position responsible for ensuring exceptional guest experiences, overseeing front-of-house operations, and maintaining the highest standards of service. The ideal candidate will possess strong leadership skills, staff development strategies through training and an unwavering commitment to hospitality excellence.

The Responsibilities:
1. Guest Experience
- Ensure all guests receive an elevated, memorable dining experience.
- Address guest feedback promptly and professionally, resolving issues to maintain high satisfaction levels.
- Cultivate a welcoming and luxurious atmosphere in alignment with the restaurant's brand and standards.
2. Team Leadership and Development
- Recruit and train front-of-house staff, predominantly servers.
- Conduct regular training sessions to uphold service standards and enhance team performance.
3. Operational Excellence:
- Oversee daily service operations to ensure seamless execution, including table management, server scheduling and shift supervision.
- Collaborate with the kitchen and bar teams to synchronize service flow and optimize guest satisfaction.
- Monitor and maintain the cleanliness, ambiance, and readiness of the dining area.
5. Standards and Compliance:
- Ensure compliance with all health, safety, and licensing regulations.
- Maintain the integrity of the restaurant's brand by enforcing fine dining service standards.
- Stay updated on industry trends and implement best practices to continually elevate the guest experience.

Qualifications & Disposition:

-2-year experience in a related position
-Strong knowledge of NYS sanitation regulations and food handling
-Individual must possess a good work history and stability
-Proficient in all aspects of bar service with great attention to detail
-Knowledge of food and beverage as well as a passion to cultivate this skill
-Strong knowledge of classic cocktails and spirit categories
-Working knowledge of wine, comfortable speaking on selections
-Ability to inspire staff to achieve their potential
-Flexible in scheduling and able to work extended hours
-Strong financial acumen and strategic planning

Benefits:

-Medical, Dental, Vision
-401k
-Commuter Benefits
-Generous Paid Time Off (Vacation and Sick leave)

Bond Hospitality and Mercer 1, LLC (DBA: Sartiano’s) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. More detail about Sartiano's part of BOND Hospitality, please visit