LOCATION MANAGER ADVISOR

Diocese of Monterey Catholic Cemeteries

Position Summary

The Location Manager Advisor is accountable for managing the day-to-day operations and resources of Holy Cross Cemetery and is responsible for serving families in a respectful, caring, and professional manner, while meeting their needs for cemetery services. The Location Manager Advisor is responsible for the overall management of the facilities and for overseeing all staff.

Specific Job Duties

The Location Manager Advisor, reporting to the Director of Cemeteries, will interact with a broad range of people, such as staff, families, priests, parishioners, community leaders, vendors–to deliver a high-quality, high-value family experience and is responsible for the operational control of the cemetery.

Management & Coaching

• Oversee the day-to-day operations of the cemetery.
• Provide professional development to ensure that all staff provide excellent customer service.
• Conduct staff, safety, and other team meetings to maintain open communication and transparency.
• Observe staff in family-facing situations and provide constructive feedback to improve individual and team performance.
• Meet with the Sales Manager to develop individualized training and support for each staff member.

Team Development

• Conduct performance reviews, communicate expectations, and hold staff accountable.
• Identify developmental needs for improving efficiency, effectiveness, and productivity.
• Follow the hiring process to identify, recruit, and select qualified candidates.

Operations

• Oversee all functional areas of cemetery and/or funeral center operations.
• Maintain communication with each department to ensure operational readiness.
• Reinforce compliance with federal and state laws/regulations.
• Examine cemetery grounds to ensure a safe and pleasant environment.
• Work with the location Foreman to maintain the professional appearance of the cemetery and maintain consistency in the facility upkeep.

Outreach & Community Events

• Understand the market, community demographics.
• Support outreach and community events that educate families on the benefits of advanced planning.
• Maintain a regular schedule for staff participation in outreach and community events.

Sales

• Assist families for at-need and pre-need services
• Assist families with memorialization and planning for family estates
• Work with the Sales Manager to ensure location sales goals are accomplished.

Administration

• Perform all administrative functions including, but not limited to, sales management, budgets, expense controls, analysis, and reporting.
• Monitor and maintain records management compliance.
• Participate in classroom, online training, and self-directed learning.

Qualifications

Education & Experience

• College degree preferred, and/or 2-4 years in sales management, customer service management, and/or related management work experience
• Proven record of meeting or exceeding revenue goals
• Experience in managing personnel and facilities
• Experience managing sales/customer service teams
• Experience coaching direct reports and motivating teams to achieve results

Knowledge, Skills & Abilities

• Knowledge of the Catholic faith, rituals, and traditions
• Understanding the Order of Christian Funerals
• Able to conduct oneself with a “Family First” approach
• Able to prepare, forecast, and analyze budgets/financial reports
• Capable of overseeing multiple functional areas
• Strong interpersonal and communication skills
• Possess excellent written and verbal skills
• Familiar with special event planning and coordination
• Ability to coach and train highly performing individuals and teams
• Proficient in the use of computers, software, and technology
• Bilingual preferred (English/Spanish)

About the Employer

The Diocese of Monterey is a religious organization founded in faith and is an open-source provider of information for end-of-life services–funeral, cremation, and cemetery.

The Diocese of Monterey offers excellent compensation for motivated individuals, which includes a base salary plus incentives. Benefits include medical, dental, paid vacation and sick days, and retirement benefits.

Employment will go to those individuals whose knowledge, skills, and experience most closely qualifies them for the position offered without regard to race, color, sex, age, disability, or national origin.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental Insurance
• Employee Discount
• Flexible Spending Account
• Health Insurance
• Life Insurance
• Paid Time Off
• Retirement Plan
• Vision Insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Occasional Weekends

Experience:

• Management: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location:

• Santa Cruz

Paid Training:

• Yes

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No