Patient Services Specialist for Baylor Scott & White Health in Frisco, TX 75035

Pay Range: $17 - $22/hr. W2

Onsite at 4461 Coit Rd., Frisco , TX 75035

M-F 8AM - 5PM

Top Skills: Epic exp preferred, good customer service skills, pediatric exp highly preferred

JOB SUMMARY

Provides a range of entry-level intake and associated administrative services pertaining to patients being admitted to the hospital and/or treatment facility or receiving outpatient services to include obtaining demographic, insurance, and medical information; collecting co-pays and deposits; scheduling follow-up appointments; and ordering diagnostic tests as directed.

WHAT IS EXPECTED (ESSENTIAL FUNCTIONS)

• Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing
• Inputs patient registration information into computer registration system and verifies accuracy of information
• Provides accurate patient, medical, financial, or procedural information to patients Discusses financial arrangements and issues with patients and/or family members
• Facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support
• Prepares required forms orders and maintains inventory of supplies as required
• The information contained in this job description is intended to describe the essential job functions required of those assigned to this job.
• The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of patient registration procedures and documentation
• Knowledge of medical insurance claims procedures and documentation
• Skill in the use of personal computers and related software applications
• Skill in preparing and maintaining patient records
• Interpersonal and customer service skills
• Verbal and written communication skills
• Ability to obtain patient demographic information and verify insurance eligibility
• Must enroll in PSS training program and successfully complete competency exam to maintain PSS position

Top Skills: Epic exp preferred, good customer service skills, pediatric exp highly preferred