Customer Care Specialist

Location: Covington, GA
Pay Rate: $19.00/hour

Join our team as a Customer Care Specialist and make a difference by providing exceptional service to our customers. This hybrid role offers a dynamic work environment, combining onsite and virtual workdays.

Key Responsibilities

• Assist customers with placing new orders and providing updates on existing orders.
• Answer inquiries regarding the availability of products.
• Communicate with customers via phone and email to resolve issues and provide detailed order information.
• Review and resolve customer orders and account-related matters.

Position Details

• Training Schedule: 8:00 AM 4:00 PM CST (Monday-Friday).
• Work Schedule (Post-Training): 8-hour shifts assigned between 7:00 AM 6:00 PM CST.
• Work Format: Hybrid (4 days onsite, 1 day virtual).
• Start Date: January 27, 2025.
• Interview Start Date: January 15, 2025.

Required Qualifications

• Extensive call center customer service experience is mandatory.
• High school diploma or GED required.
• Basic computer navigation skills.
• Proficiency in MS Excel, Word, and Outlook.

Why Join Us?

• Competitive pay at $19/hour.
• Opportunity to work in a hybrid environment for better work-life balance.
• Become part of a team that values customer satisfaction and professionalism.