Title: Customer Service Advocate I
Location: Columbia, SC, 29203
Time: Monday through Friday 8:30-5:00pm
Duration: 3+ Months (Contract to Perm)
- Interview- Inperson or over the phone.
- Training usually last for about 3 months.
- Option to go remote and Equipment will be provided.
Duties:
- Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
- Performs research as needed to resolve inquiries.
- 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.
- Accurately documents inquiries.
- 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
- Coordinates with other departments to resolve problems.
- Responds to, research and/or assists with priority inquiries and special projects as required by management.
- 10% Provides feedback to management regarding customer problems, questions and needs.
- Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
- Follows through on complaints until resolved or reports to management as needed.
- 5% Maintains basic knowledge of quality work instructions and company policies.
- Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
- Maintains all departmental productivity, quality, and timeliness standards.
- 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.