Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities.
Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.
Business Order Entry Specialist
The Business Order Entry Specialist provides support for our Business Customers through interaction with our Sales Agents as well as our Service Technicians. This role will be answering incoming phone calls, emails, and interacting with internal and external stakeholders through verbal and written communication regarding the implementation and installation of customer services.
ESSENTIAL JOB FUNCTIONS:
Processes new orders and schedules installation of new services sold by Business Sales Representatives
Process upgrades and changes requested by Service Technicians by phone/email
Answers incoming telephone calls and responds to requests regarding sales, billing and service issues in a timely and accurate manner, while maintaining an efficient and professional demeanor.
Identifies and escalates priority issues; when necessary, transfers calls to the appropriate department.
Provides accurate product and service information to Business Sales Representatives and Service Technicians
Uses computer systems to identify, research, and resolve customer issues;
Accurately completes required paperwork and/or documentation associated with each job assignment and/or customer interaction.
Coordinates with other departments as necessary to ensure customer satisfaction and problem resolution.
Other job-related duties as requested
Additional Qualifications/Responsibilities
JOB QUALIFICATIONS AND REQUIREMENTS:
High School Diploma or GED.
Computer skills and proficiencies in Microsoft Office
Willingness to work as a team and independently.
Must be legally authorized to work in the U.S.
ADDITIONAL JOB REQUIREMENTS:
Excellent oral communications skills including active listening skills and telephone etiquette are required.
Calculate figures and amounts.
Operate office equipment to include telephone, headset, computer, printer, and calculator.
Ability to multi-task and function effectively and consistently in a fast-paced environment.
This is a role that is sitting for extended periods of time.
Performing repetitive tasks such as data entry and using telephone.