Description
As a Night Auditor at our HGI hotel, you will play a crucial role in ensuring the smooth operation of our establishment during overnight hours. You will be responsible for maintaining accurate financial records and proper turnover of the day, providing exceptional customer service to guests, and ensuring the safety and security of the premises.
Responsibilities
•Approach all encounters with guests and associates in a friendly service-oriented manner.
•Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
•Maintain regular attendance in compliance with Lodgic Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
•Comply at all times with Lodgic Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
•Greet and welcome all guests approaching the Front Desk in accordance with Hilton standards; maintain a friendly and warm demeanor at all times.
•Handle requests for information mail and messages in an efficient and courteous manner.
•Be familiar with all Hilton Brand and house rules as well as hospitality terminology.
•Have knowledge of and assist in emergency procedures as required.
Qualifications
•High School diploma or equivalent preferred.
•Previous night audit/accounting experience or equivalent training required.
•Computer knowledge/Excel and arithmetic skills required.
•Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
•Must be able to convey information and ideas clearly.
•Must work well in stressful high-pressure situations.
•Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
•Must have reliable transportation to and from the workplace.