Job Title: Customer Service Representative
Location: Philadelphia, PA
Job Type: Full-Time
Department: Customer Support
Reports To: Customer Service Manager
Job Summary:
We are seeking a highly motivated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing outstanding support through various channels such as phone, email, and chat. Your goal will be to ensure customer satisfaction by addressing inquiries, resolving complaints, and offering solutions in a professional and friendly manner.
Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, live chat, and social media.
• Resolve customer complaints efficiently by determining the best solutions.
• Process orders, returns, and refunds according to company policies.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Keep records of customer interactions and update internal databases.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Collaborate with other departments to improve the customer experience.
• Stay up to date on company products, services, and policies.

Requirements & Qualifications:

• High school diploma or equivalent (Bachelor's degree preferred).
• Strong verbal and written communication skills.
• Ability to handle high-volume interactions with professionalism and patience.
• Excellent problem-solving and conflict-resolution abilities.
• Familiarity with CRM systems and customer service software is a plus.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.