The Bilingual Customer Service Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service Representative division means you must be proficient and current on all consumer relations strategies and tactics, and show a strong sense of motivation and professional demeanor in order to thrive in our firm. Once proficiency is shown consistently from the Bilingual Customer Service Representative, the opportunity to develop into more of a leading role will be discussed with the Managers.

Bilingual Customer Service Representative Essential Job Responsibilities:

• Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm
• Thoroughly track, organize and document all interactions with current consumers and potential new leads ensuring all departments are fully aware and all on track with one another
• Research and problem solve client issues by networking with other Sales & Customer Support Representatives who have seen success within the realm of the issue you are having
• Attend additional training sessions and seminars provided by the firm to achieve a higher level of success
• Build valuable relationships with clients to ensure the satisfaction of the clients brand line