Our company has an immediate opening for a Bilingual Customer Service Representative for our client located in the greater Houston area.

The position entails being the primary customer support for our contact-center. Success in this position requires that the Bilingual Customer Service Representative is able to work independently with little to no supervision to provide immediate availability, be professional, and provide documentation within our systems.

Responsibilities of the Bilingual Customer Service Representative:

• The Bilingual Customer Service Representative will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.

• Problem Resolution: A big part of maintaining relationships with existing customers includes problem-solving by the Bilingual Customer Service Representative.

• Responsiveness: The Bilingual Customer Service Representative will provide responsive, timely telephone, chat support. The Bilingual Customer Service Representative shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).