As a Supervisor of Lab Operations at Sollis Health you will play an important role in our patient's care by managing our moderately complex labs in your region that are CLIA certified. Our in-house lab function is critical to our success in providing our members/patients with timely and accurate results that help our providers determine a diagnosis and treat accordingly. This position reports to the region's Manager of Operations.

Responsibilities:

Oversee Sollis' moderate complex lab operations in your region including but not limited to, new lab setup, vendor management, training and policies.
Manages new lab setup including; submitting initial CLIA applications, ordering new lab equipment and lab supplies, lab implementation, setting up new lab vendor accounts, etc.
Maintaining current CLIA Certifications. (Updating facility addresses, change in Lab Directors, add/remove lab testing, updating personnel, preparing for State Lab Survey Inspection)
Maintain personnel files for training in partnership with the staff's manager and Technical Consultant
Complete Initial Training Checklists
Perform 6-month Competency Evaluation
Perform annual Competency Evaluations
Plans and implements an effective departmental orientation and provides in-service training to employees on proper use of equipment.
Partner with our Technical Lab Consultants to adhere to state and federal laws in all Sollis locations under CLIA
Monitor supplies inventory and place orders accordingly
Monitor performance and turnaround time for lab results creating new processes and procedures as needed to provide a high-quality patient experience.
Oversee processes for specimen handling and Lab Quality Assurance program such as, proper identification on specimen, label the specimen with all required information and handle the specimen according to Sollis Health guidelines as needed.
Run lab according to CLIA regulations and Sollis polices.
API Enrollment for new and current sites.
Completing precision/accuracy, verification, and correlation testing for required lab equipment
Maintain Quality Control according to manufacturer guidelines
Maintain Quality Assurance according to CLIA guidelines
Collect lab specimens for both Sollis' clinic and at home services working a moderate complex lab operations
Process lab samples both in house according to manufacturer's instructions and according to laboratory protocol
Partner with external vendors as needed to process lab samples
Run lab tests ordered by the medical team or established standing protocols including specimen collection, proper identification on specimen, label the specimen with all required information and handle the specimen according to Sollis Health guidelines as needed
Monitor performance and turnaround time for lab results and escalating delays as needed
Perform related duties, as needed

Experience We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:

High School diploma or GED required, Associate's degree or greater strongly preferred
3+ years of previous lab and quality work under a CLIA certified lab required
Certificate of completion from an accredited Medical Assistant Program strongly preferred
Outstanding customer service skills and a high level of professionalism required.
Comfortable interfacing with high profile clientele

Skills: To be successful in this role, candidates will demonstrate the following:

Enjoy a diverse and fast paced work environment
Be a team player
Have excellent written and verbal communication skills
Tech-forward and process oriented, with a goal of making patient care more efficient
Ability to juggle multiple priorities at once
Treat highly confidential information with care and discretion
Develop rapport in all relationships
Be flexible, tactful, and patient, especially under pressure
Possess positivity, enthusiasm, and commitment to the goals at hand

Compensation

Range: $32 per hour

This is the range of pay for Northern California candidates only. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Furthermore, actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.

About Sollis Health

Sollis Health is the first and only medical membership that's on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.

Our members never wonder if it's a "real" emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that's all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.