Job Description:

NOW HIRING!! Now is the time to take THE NEXT STEP and come to CBE for a career. CBE Companies is looking to fill Spanish/English Bilingual Customer Service Collection Representative positions in Iowa for the 02.05.2025 class.

As a Bilingual Customer Service Collection Representative, you will be responsible for establishing account resolution, obtaining confidential financial information, and analyzing credit bureaus. To succeed, you must thrive in a fast-paced, multi-faceted, deadline-oriented environment. We pride ourselves on a corporate culture with a strong track record of success, and we're looking for people who value opportunity, challenge, innovation, results and fun!

Duties and Responsibilities:

Work to reach a resolution on accounts placed with our office
Promote and suggest urgent resolution of account(s) with consumer or authorized representative
Accurately assess consumer accounts to ensure appropriate actions are taken
Attempt to secure payments for account resolution
Follow up with consumers who have indicated an interest in resolution
Adhere to call flow expectations of department
Work and maintain individual work lists (Queues)
Make all necessary updates in the collection system
Maintain an up-to-date working knowledge of state and federal laws pertaining to debt collection

Education & Experience Requirements

Must be at least 18 years of age
High school diploma or GED
Read, write, and speak Spanish & English fluently
18 months customer service or call center experience preferred
Computer and typing skills required
Self-starter with great attention to detail
Powerful communication, persuasion, and negotiation skills
Ability to do multiple tasks simultaneously and continually meet objectives
Strong work ethic demonstrated through attendance, individual and team goals
A competitive spirit, an unrelenting drive to be the best
Ability to learn new information and integrate processes

Benefits

401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Referral program
Tuition reimbursement
Vision insurance

CBE Companies is an Equal Opportunity/Affirmative Action Employer. CBE Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender (including gender identity and transgender status), genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background checks and drug testing required.

#CF1

CBE Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time