Key Responsibilities:

• Provide administrative support to the Human Resources Department, including answering phones, reception duties, assisting applicants with profiles and online ATS, and organizing and filing documents.
• Maintain the Conference Room schedule and manage inventory/supplies for HR operations.
• Act as a liaison between HR and other departments, ensuring all escalated issues are resolved in a timely manner.
• Resolve inquiries and concerns regarding HR policies, procedures, and programs via phone, email, case management system, and chat.
• Perform daily HR functions and assist with project work as needed.
• Ensure that all cases are fully documented in the case management system to meet service levels and business goals.
• Collaborate with HR counterparts across institutions to ensure service delivery and consistent resolution of issues.
• Provide excellent customer service by offering timely and accurate responses to all internal and external inquiries.
• Take ownership of assigned tasks and ensure completion in a timely and effective manner.

Essential Qualifications:

• Previous experience in Human Resources or a related administrative role is preferred.
• Exceptional customer service and communication skills, both written and verbal.
• Proficiency in Microsoft Word, Excel, and PowerPoint. (Knowledge of Peoplesoft is a plus).
• Strong organizational skills with the ability to handle multiple tasks simultaneously.
• Ability to maintain confidentiality and handle sensitive information.
• Detail-oriented with strong problem-solving skills.
• Ability to work independently and as part of a team.