Assistant Front Office Manager

job
  • Mandarin Oriental, Boston
Job Summary
Location
Boston ,MA 02298
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
04 Feb 2025
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Job Description
Duties and Supporting Responsibilities
  • Operate the Front Office properly, efficiently and with profitably
  • Ensure an exceptional level of service for all guests
  • Supervise and assist Guest Service Agents with their duties as necessary
  • Ensure a warm and genuine arrival and departure experience
  • Ensure that all Guest Service Agents are groomed according to hotel standards
  • Ensure accurate communication of information and guest requests to all relevant departments
  • Personally welcomes guests in VIP categories as well as repeat guests; recognize and anticipate their individual needs
  • Ensure that Legendary Quality Standards, policies and procedures are properly understood and followed through
  • Ensure that FLHSS standards are adhered to at all times.
  • Perform aspects of human resources and training functions, including counseling, coaching, training, disciplinary actions, etc., for Guest Service Agents
  • Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff
  • Identifies quality improvement trends and effectively communicates issue to the Front Office Manager
  • Cooperate and coordinate teamwork with other departments
  • Perform any other reasonable duties as required by the Front Office Manager
  • Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
  • Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out
  • Spend time in all Public Areas periods to ensure that the area is managed well by the respective team
  • Ensure that guest history records are accurately maintained and all repeat guests preferences are met
  • Cover overnight relieve shifts in absence of the Night Manager
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