Support Manager
Woodridge IL (Day 1 Onsite)
Fulltime / Contract Position
Job Description:
Associate's degree

• At least 3 years of experience supporting engineering activities and/or automotive or diesel mechanic experience
• Prior hands on automotive/diesel experience working with step based published diagnostics
• System familiarization with International provided systems (both dealer facing and internal content development)
• Microsoft familiarization (Outlook, TEAMS, Excel, PowerPoint, etc.)
• Comprehends dealer facing step-based diagnostics
• Willingness to get to the root cause of the problem
• Willingness to identify problems while also proposing solutions
• Communicate effectively through phone, email, or chat
• Wanting to make a difference and challenge the process
• Being well organized and tracking identified items inside a repository

Possible activities (Focusing on horizon product 2017 Engine EPA and newer);

• Review published material letters (AFC's, FSC's, Safety Recalls) to have matched our Manual Engine & Truck/Bus procedures if applicable
• Review all MSI materials on 2017+ Engine EPA to check for consistency, accuracy, and gaps (A26's, S13, ZE, 6.6L, PSI, Cummins)
• Review all A26, S13, and ZE fault codes that are missing or lead to creating a case file
• Review iKNow article content to check for unneeded articles based on the procedure duplication (old iKNow article or incorrect iKNow article) to recommend retirement of content

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.