Title: Enrollment/Billing Senior Representative
Location: 100% remote
Initial Assignment Length: 3 Months contract with possibility for extension/conversion pending attendance, performance, and business need
Pay Range: $14/hr to $19/hour, paid weekly!
Target Start Date: 02/10/2025 (pending completion of new hire onboarding)
Schedule & Hours:

• Two potential shifts: 8:30 AM - 5:30 PM EST or 10:00 AM - 7:00 PM EST
• Training Schedule: 8:30 AM - 5:30 PM EST

Benefits: Paid weekly, health, dental + vision insurance available!
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Job Summary:
We are seeking a detail-oriented Enrollment/Billing Senior Representative to join our remote team. This role focuses on managing outstanding balances, ensuring timely collections, and maintaining a high collection success rate. The ideal candidate is highly organized, communicative, and skilled in resolving moderately complex billing issues in collaboration with internal teams and customers.
Responsibilities:

• Track and manage customers' outstanding balances.
• Contact customers via phone and email to collect payments on overdue accounts.
• Maintain a 99% collections ratio by effectively managing follow-ups.
• Review escalated accounts and determine appropriate next steps.
• Schedule and facilitate client-facing meetings for payment discussions.
• Set up payment arrangements and ensure adherence.
• Submit 10-day demand letters to leadership when necessary.
• Execute assigned tasks from management efficiently.
• Identify trends in collections and develop improvement strategies.
• Research and resolve billing disputes by negotiating with internal and external stakeholders.
• Collaborate with sales, credit, and cash teams to address complex collection issues.

Skills:

• Strong time management and organizational skills.
• Excellent communication skills (verbal and written).
• ttention to detail and problem-solving abilities.
• Empathy & negotiation skills to handle customer interactions effectively.
• Experience with skip tracing techniques.
• bility to analyze and resolve moderately complex billing and payment issues.

Education:

• ssociate's degree (or equivalent work experience).

Upon acceptance of the offer, candidates will be required to submit to a background check including employment and education verifications and a urinalysis drug screening. Candidates who begin their assignment will have access to health, dental, and vision benefits provided optionally by Tailored Management.