Ford Motor Company Director, Marketing Operations Process and Governance Honolulu, Hawaii Apply Now We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?In this position, we seek a strategic, results-driven leader for Director, Marketing Process & Governance (Global) within Ford & Lincoln Marketing. Reporting to the Global Head of Marketing Operations, this leader will play a crucial role in driving smooth transitions as we implement new processes, tools, and operational structures while driving scale solutions across the Marketing organization at Ford. Partnering with Ford & Lincoln Marketing leads, they will define best practices, lead operational change, and implement cross-functional solutions to enhance efficiency and build a foundation of excellence in processes, infrastructure, access, and measurement.You’re a great fit if you have a proven track record in B2C/B2B marketing operations or strategy, strong leadership, and exceptional communication skills. You thrive in cross-functional collaboration and influence-driven leadership.What you'll do…Change Strategy, Planning and Communication Develop and execute change management plans to ensure smooth adoption of new tools and processes.Partner with stakeholders, craft communications, create best practices, and address rollout challenges to minimize operational friction.Develop a structured change management framework to support marketing transformation efforts.Define clear objectives, timelines, and success metrics for change initiatives.Identify and engage key stakeholders across Ford and Lincoln marketing and leadership.Craft and execute a communication plan to ensure transparency and alignment.Address resistance by fostering buy-in through targeted messaging and leadership support.Process Optimization and Adoption Play a key role in rolling out and supporting enterprise-wide working rhythms.Implement the Marketing Operations intake process, supporting meetings (Annual, Quarterly, Biweekly) processes and tools.Support operating rhythm of the marketing team by partnering with marketing teams to identify addressable opportunities to implement tooling and workflow improvements.Continuously assess, manage and optimize existing processes, systems & tools to adapt to evolving business needs.Manage relationships with external service providers, agencies, and vendors ensuring effective and efficient support, integration solutions and risk management.Ad Hoc Departmental projects: given rapid pace of change, resilient leader excited to take on emerging or nebulous business, operational or organizational opportunities.Training & Enablement Develop training programs to educate teams on new processes, platforms, or ways of working.Ensure teams understand and adopt new marketing technologies, tools and processes.Provide ongoing support resources , including FAQs and knowledge bases.Partner with Martech in establishing documentation system to capture defined processes, best practices, workflows etc.Drive the establishment of quarterly lunch and learns within the marketing organization.Performance Measurement, Reporting & Risk Management Define KPIs for adoption and effectiveness of change initiatives.Collect feedback from teams to measure satisfaction and readiness .Monitor adoption metrics and identify roadblocks to successful implementation.Consistently demonstrate marketing operations value to leadership and stakeholders.Identify potential risks and resistance points and develop mitigation strategies .Foster a culture of adaptability , encouraging proactive problem-solving.You'll have...Bachelor's Degree in Marketing, Communications, or related degree.10+ years of relevant experience.Experience in a senior marketing operations role.Strong analytical skills with the ability to derive actionable insights from marketing data.Excellent communication and interpersonal skills.Strategic thinking and problem-solving capabilities.Demonstrated leadership experience, including team management.Excellent project management skills.Ability to work in a fast-paced, rapidly changing environment.Even better, you may have...Master's Degree in Marketing, Communications, or related degree.Experience in a global organization.Experience within the Automotive Industry.Experience with large-scale organizational transformations.As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like...This position is a leadership level 5.For more information on salary and benefits, click here ( sponsorship is not available for this position.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.#J-18808-Ljbffr