Do you enjoy providing exceptional customer service and creating memorable experiences for guests? Are you a detail-oriented individual who thrives in a fast-paced environment? If so, a Front Desk Agent position at our hotel may be the perfect fit for you!
About the Role:
We are seeking a motivated and enthusiastic Front Desk Agent to join our team and play a vital role in ensuring exceptional guest service. As the first point of contact for our guests, you will be responsible for welcoming guests, handling check-in/out procedures, addressing guest inquiries and concerns, and ensuring the smooth operation of the front desk area.
Responsibilities:

• Greet guests with a warm and professional demeanor, creating a positive first impression.
• Efficiently register guests upon arrival, verifying identification and processing payments according to hotel policies.
• Assign rooms based on reservations and guest preferences (when possible).
• Issue room keys/access cards and explain hotel amenities and services (Wi-Fi access, restaurant hours, etc.).
• Address guest inquiries and requests promptly and professionally, offering local recommendations and resolving any issues that may arise.
• Manage cash drawers, ensuring accurate financial transactions and following proper security protocols.
• Maintain a clean and organized front desk area, ensuring a professional appearance.
• Complete necessary paperwork and maintain accurate guest records within the hotel's Property Management System (PMS).
• Collaborate effectively with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
• May be required to answer phones, take messages, and assist with wake-up calls.
• Uphold all company policies and procedures, ensuring guest safety and security.

What we are looking for

• Minimum of 2 years of experience in hospitality or customer service (preferred).
• High school diploma or equivalent required.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Accuracy and attention to detail are essential.
• A positive and friendly attitude with a genuine desire to provide exceptional guest service.
• The ability to work effectively as part of a team and independently.