This employee takes calls from Long Term Care customers, enter orders, and dispatches to the appropriate service center.
Job Responsibilities:

• Log all incoming calls
• Add new residents to existing LTC customer data base as necessary
• Follow up on delivery of requested items
• Answer questions and troubleshoot customer issues
• After-hours dispatching when scheduled

• Read and analyze documents such as customer orders
• Effectively communicate with co-workers and customers alike
• Help with the training of employees
• Apply common sense understanding to carry out oral and written instructions

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer literacy is necessary