Salary: $24.04 - $33.10 Hourly
Location : Allen, TX
Job Type: Full Time
Department: POLICE
Opening Date: 01/06/2025
Closing Date: 2/7/2025 5:00 PM Central
Description
HIRING RANGE: $24.04 - $27.96 Hourly
FULL SALARY RANGE: $22.82 - $33.10 Hourly
The City:
With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone.
The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced".
Our employees serve the citizens of Allen with the PRIDE values. We do "Work that MATTER S ! "

• People First - Giving priority to others
• Respect - Treating others with courtesy and dignity
• Integrity - Serving with honesty, trust and hard work
• Deliver - Following through on commitments while exceeding expectations
• Excel - Creating an innovative and improving work environment

The Communications Division is one of the most vital services for both our Police and Fire departments and also serves as the critical link between the citizens in need and responding personnel. Our Dispatchers receive and dispatch requests for and Animal Control emergency and non-emergency services and also provide Emergency Medical Dispatch (EMD) services.
Essential Functions
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Answers multi-line telephones for both emergency and non-emergency calls. Identifies the problem(s), reassures the victim or caller, gathers required information (nature, severity, location and status of emergency), and dispatches information and units. Upon receiving EMD (Emergency Medical Dispatch) certification, provides pre-arrival medical instructions to citizens on the telephone in life/death situations before paramedics arrive at the location; relays patient status and vitals to paramedics.
  
• Operates a multi-channel public safety radio system while simultaneously listening to and comprehends both telephone and radio traffic; receives and transmits pertinent information on all calls for services including those in progress and those involving other agencies; monitors activities of Police, Fire and Emergency Medical Service personnel; maintains the location and call status of all emergency units during an assigned dispatch shift.
  
• Maintains records and data for items such as warrants, missing persons, stolen property and emergency protection orders by confirming information is correct, entering and modifying information in database and clearing information as applicable.
  
• Comprehends and applies city ordinances, city and departmental policies and procedures; operates computer terminals for specialized access with various automated data banks; simultaneously inputs, retrieves, and maintains information, reads from both computer screens and printouts; reads and interprets maps, charts, and other graphic material in print and computer format. Communicates with hearing/speech impaired citizens by operating a specialized T-D-D
  
• Provides assistance to residents and visitors by communicating and relaying messages, responding to requests for information, referring questions to the appropriate department or agency and interacting with citizens on a regular basis.

Job Requirements
Education & Experience High School Diploma or equivalent with no prior relevant work experience. Previous data entry and customer service experience is desired.
Special Requirements:

• Must possess a valid Texas Class C driver's license.
  
• Must be able to accurately type 34 WPM, have the ability to perform data entry and operate computer equipment.
  
• Must be able to pass required pre-employment screenings, CJIS and fingerprint check, and have the ability to comply with state and federal requirements for standards.

Please be aware that all qualified applicants will receive an email containing further instructions, including a Personal History Statement and Preliminary Questionnaire.
Certifications:
The Communications Division will provide opportunities for certification in the following areas as part of its initial training program, if not already obtained. Applicants must possess or have the ability to obtain the following certifications within the specified timeframes:

• TCOLE Basic Telecommunications Operator Certification within six (6) months from date of employment.

• TLETS Certification within one (1) year of employment.
• Emergency Medical Dispatch Certification within six (6) months from date of employment.
• TCIC/NCIC Certification within one (1) year of employment.
• TDD (Telecommunications Device for the Deaf) certification within one (1) year of employment.

Physical Demands / Work Environment:

• Standard office environment.

• Ability to work evenings, weekends, and holidays.

• Ability to sit for long periods.

• Ability to operate city or personal vehicle for business purposes.

Desired Skills:

• Ability to listen and communicate effectively.
• Ability to evaluate a situation and determine the appropriate level of response needed.
• Ability to remain calm and function appropriately during stressful situations.
• Ability to establish and maintain effective working relationships.
• Ability to successfully work in a multi-tasking environment with constantly changing priorities.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.
Supplemental Information
THE ALLEN POLICE DEPARTMENT - HIRING PROCESS
Thank you for your interest in the Allen Police Department. We look forward to having you participate in our application process. We hope the information below will give you a better understanding of our hiring process.
The Communications Division is a 24 hour, 7 days per week operation. This requires our Telecommunicators to be available to work regular and irregular shift rotations which may include nights, evenings, weekends and holidays and extended hours in emergency, disaster or other situations influenced by workload or staffing challenges. This position works in a secured area and requires individuals to work in a seated position for eight or more hours per day.
Applicants are required to complete a Personal History Statement as well as an application to be able to advance in the hiring process. The application process may take several weeks. The most qualified applicants will advance through each phase of this process. Not every applicant will move forward. The application process is as follows:

• Apply Online
• Skills Tests & Assessment
• Submit a personal history statement and preliminary interview packet
• Preliminary interview
• Oral Board
• Polygraph
• Background Check
• Psychological Exam
• Drug Screen/Hearing Test/Vision Test
• Final interview with Chief of Police or his designee

Due to the nature of this position, an extensive background investigation, polygraph and psychological examination will be conducted on final applicants. Employment is contingent upon successful completion of these steps. Falsifying or omitting information during any stage of the selection process will make you ineligible for employment.
INELIGIBILITY AND DISQUALIFIERS LIST Below is a list of occurrences that may disqualify the applicant either permanently or make the applicant ineligible for hire for a specified period of time. These causes for disqualification are in accordance with the Texas Commission on Law Enforcement. These causes include, but are not limited to those listed below:
INELIGIBILTY LIST
1. IS NOT A CITIZEN OF THE UNITED STATES. The applicant will be considered ineligible until citizenship is obtained in accordance with state and federal laws.
2. HAS BEEN CONVICTED OF OR ADMITTED TO CONDUCT that constitutes a Class B misdemeanor under the Penal Code or equivalent under federal law, to include the Uniform Code of Military Justice (UCMJ), within ten (10) years, will result in a temporary rejection. Crimes involving moral turpitude may result in permanent disqualification and will be considered on a case-by-case basis with appropriate consideration of circumstances.
NOTE: For the purposes of item #2 mentioned above, a person is convicted of a felony or misdemeanor crime involving moral turpitude, if a court of competent jurisdiction enters an adjudication of guilt against the person, or a plea of guilty is entered by the person, under the laws of this or another state or the United States, regardless of whether:

• The sentence is subsequently probated and the person is discharged from probation or community supervision;
• Deferred adjudication is granted;
• The accusation, complaint, information, or indictment against the person is dismissed is released from all penalties and disabilities resulting from the offense; or
• The person is pardoned for the offense unless the pardon is granted expressly for subsequent proof of innocence.

3. HAS BEEN CONVICTED OF OR ADMITTED TO CONDUCT which constitutes a class A misdemeanor or a felony under state or federal law, to include the UCMJ. Conviction of or admission to conduct that constitutes a class A misdemeanor or a felony will result in a permanent disqualification.
An applicant will not be considered for employment while charges are pending for any criminal offense.
4. HAVING A CONVICTION FOR DRIVING UNDER THE INFLUENCE (DWI OR DUI) WITHIN TEN (10) YEARS PRECEDING THE DATE OF APPLICATION OR DURING THE HIRING PROCESS. This will result in a temporary disqualification until the ten-year time period has expired from the date of the conviction.
5. EVER BEEN OR CURRENTLY ON COURT-ORDERED COMMUNITY SUPERVISION OR PROBATION ABOVE THE GRADE OF A CLASS B MISDEMEANOR OR A CLASS B MISDEMEANOR WITHIN THE LAST 10 YEARS. This will result in a temporary disqualification until the ten-year time period has expired from the date of the court order.
6. HAS FAILED TO DEMONSTRATE THEIR ABILITY TO READ, WRITE AND FLUENTLY SPEAK THE ENGLISH LANGUAGE. The applicant will be ineligible until the deficiency is corrected.
7. IS UNABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE POSITION TO WHICH HE/SHE SEEKS APPOINTMENT, WITH OR WITHOUT REASONABLE ACCOMMODATION. The applicant will be ineligible until he/she is able to perform the essential job functions.
8. IS UNABLE TO OBTAIN A TEXAS DRIVERS LICENSE WITHIN THE SPECIFIED TIME REQUIRED BY THE TEXAS TRANSPORTATION CODE. The applicant will be ineligible until he/she is able to obtain a Texas Driver's License.
DISQUALIFIERS LIST
Subject to final interpretation by the Chief of Police or his designee any of the following categories can be used as guidelines for temporary or permanent disqualification.
1. HAS USED ILLICIT SUBSTANCES AS INDICATED IN THE FOLLOWING GUIDELINES:
Applicants will be temporarily disqualified when they have admitted to conduct which constitutes illegal use of marijuana, or any derivative during the last three (3) years.
Applicants, who admit to conduct which constitutes abuse of legally obtained prescription medication(s), or illegal use of prescription medication(s) of another person, may be temporarily or permanently disqualified. Conduct involving the abuse and/or misuse of prescription medication(s) will be considered on a case-by-case basis with consideration given to circumstances.
Applicants will be permanently disqualified for unlawfully possessing, or using any controlled substance listed in the Texas controlled Substance Act, felony level drugs (example: cocaine, heroin, methamphetamine). This includes the use of THC oil/vaping products.
If an applicant has used or possessed any felony level drug or any controlled substance listed in the Texas controlled Substance Act prior to their 25th birthday, they must wait 10 years from the last time used. For example, if you used cocaine when you were 20 years of age, you would need to wait until you were 30 years of age to apply.
Applicants will be disqualified for any history of inhaling any solvents, paints, or similar products over 17 years of age (once or twice as a juvenile will be accepted).
Applicants who have used illegal anabolic steroids after 1991 will be disqualified.
2. APPLICANTS WILL BE TEMPORARILY DISQUALIFIED WHO HAVE VIOLATIONS EXCEEDING THREE (3) EVENTS (MOVING VIOLATIONS OR PREVENTABLE ACCIDENTS) IN THE PRECEDING THIRTY-SIX (36) MONTHS OR A RECKLESS DRIVING CONVICTION IN THE PRECEDING SIXTY (60) MONTHS.
Lesser but more severe violations that tend to indicate driving habits that are not compatible with the operation of emergency vehicles and present potential liabilities to the City of Allen will be temporarily disqualified. Re-application will be permitted when the candidate can meet the above standards.
3. HAS BEEN DISMISSED OR RESIGNED IN LIEU OF DISMISSAL FROM ANY EMPLOYMENT FOR INEFFICIENCY, DELINQUENCY, OR MISCONDUCT. THIS WILL BE EVALUATED ON A CASE-BY-CASE BASIS. Disqualification under this provision will be considered permanent.
Tattoo Policy: To view the entire tattoo policy, please go to our website. Tattoos can be visible on the arms but must be approved prior to wearing short sleeves. If the tattoo is not approved, long sleeves will be required. The covering of tattoos, body art, and branding through the use of covers, band-aids, or bandages are not allowed. You may not have tattoos on your hands, neck, face, or head.
Discover the Exceptional Benefits of Working with the City of Allen!
Health & Dental Insurance

• Comprehensive Medical Coverage : Choose between two EPO medical plans through UnitedHealthcare, including a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA) and city contributions. Both plans include vision insurance.
• Flexible Dental Plan : Access care in and out-of-network with our UnitedHealthcare dental plan, all while enjoying low monthly premiums.
• Coverage Start Date : Your benefits begin the first day of the month following just 30 days of employment.

Robust Insurance Coverage

• Life Insurance : Rest easy with Basic Group Life and Accidental Death & Dismemberment coverage, with options up to $250,000.
• Long-Term Disability : Provided at no cost to safeguard your financial future.
• Optional Benefits : Personalize your coverage with Short-Term Disability, Voluntary Supplemental Life, Dependent Life, and Voluntary AD&D insurance at affordable group rates.

Flexible Spending Accounts (FSA)

• Smart Savings : Manage your health and dependent care expenses with ease through payroll deductions and tax advantages.

Wellness Program

• Health Incentives : Earn financial rewards by participating in health activities through our year-round wellness program.

Workers Compensation

• Safety Net : You're fully covered for any work-related injuries, ensuring your peace of mind on the job.

Generous Time Off

• Paid Holidays : Enjoy nine paid holidays annually, plus a personal day just for you.
• Vacation : Earn 120 hours of vacation annually, increasing to 160 hours after 10 years of service-giving you ample time to relax and recharge.
• Unlimited Sick Leave : Accrue 4.62 hours per pay period with no cap, ensuring flexibility for when you need it most.

Retirement Benefits

• TMRS Participation : Secure your future with the Texas Municipal Retirement System (TMRS), featuring a 2-to-1 city match upon vesting and retirement.
• Social Security : Gain additional retirement security by participating in Social Security.

Deferred Compensation

• 457 Plan : Save for your future while lowering your taxable income by contributing to our deferred compensation plan.

Longevity Rewards

• Monthly Bonus : After your first year, receive $4 for every month of service-a reward that grows with your career.

Join the City of Allen Team!
Experience a benefits package designed to support your health, well-being, and future. Apply today and start your rewarding journey with us!
01
In the questions that follow, you will be asked for information about your education and work history. Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application.Please be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will deem your application "Incomplete", so please be thorough in answering the questions.Please indicate whether or not you accept these terms by checking the appropriate box below.

• Yes
• No

02
Are you a citizen of the United States?

• Yes
• No

03
Are you currently employed by or have you worked for the City of Allen in the past?

• Yes
• No

04
Please indicate the highest level of education you have completed:

• High School Diploma or GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

05
Do you have prior experience working as a Dispatcher or 911 Operator? (Please ensure that all work history is reflected in your application.)

• Yes
• No

06
Do you have any criminal charges pending?

• Yes
• No

07
Do you currently have any outstanding warrants?

• Yes
• No

08
Have you been convicted, plead guilty or received deferred adjudication for more than three moving violations in the preceding 36 months or a reckless driving conviction in the preceding 60 months?

• Yes
• No

09
Have you ever been convicted of, plead guilty (nolo contendere), or been on court-ordered community service/probation or deferred adjudication for a Class A misdemeanor or a felony in this state, other state or while serving in the military?

• Yes
• No

10
During the last ten (10) years, have you been convicted of, plead guilty (nolo contendere) to, been on court-ordered community service/probation or deferred adjudication for a Class B misdemeanor in this state, another state, or while serving in the military?

• Yes
• No

11
Have you ever been convicted of or received deferred adjudication of an offense of family violence?

• Yes
• No

12
Have you ever been convicted or received deferred adjudication in the past 10 years of the offense Driving While Intoxicated (DWI) and/or Driving Under the Influence (DUI)?

• Yes
• No

13
Have you had a military court-martial that resulted in a dishonorable, bad conduct discharge, or any other less than honorable?

• Yes
• No

14
Have you used Marijuana, or any derivative, within 3 years of the date of this application?

• Yes
• No

15
Have you ever sold any type of illegal narcotic or drug?

• Yes
• No

16
Have you used or possessed any felony level drug (example: Heroin, Methamphetamine, Cocaine, etc.), or any controlled substance listed in the prior to your 25th birthday? This includes the use of THC oils/vaping.

• Yes
• No

17
I acknowledge that if I answered "Yes" to the question above, I must wait 10 years from the last time I used a felony level drug to be eligible for this position. For example, if you used cocaine when you were 20 years of age, you would need to wait until you were 30 years of age to apply.

• Yes
• No
• Not applicable

18
Have you used or possessed any felony level drug (example: Heroin, Methamphetamine, Cocaine, etc.), or any controlled substance listed in the after your 25th birthday? This includes the use of THC oils/vaping.

• Yes
• No

19
Have you used illegal anabolic steroids after 1991?

• Yes
• No

20
Do you have any history of inhaling any solvents, paints, or similar products over 17 years of age?

• Yes
• No

21
Do you have any body modifications to include split or forked tongue, stretched holes in ears, or foreign objects inserted under the skin to create a design or pattern?

• Yes
• No

22
Do you have any tattoos, permanent body art or brands on your hands, neck, and/or face? Please review the Allen Police Departments policy on standards to determine eligibility.

• Yes
• No

23
Do you have a current and valid Driver's License?

• Yes
• No

24
If you do not currently hold a valid Driver's License, are you able to obtain one prior to employment?

• Yes
• No
• Not applicable

25
I acknowledge that if I do not have valid Texas Driver's License , I will need to obtain one within six (6) months of employment.

• Yes
• No
• Not applicable, already obtained

26
How many words per minute (WPM) can you type? (If you are unsure, please test yourself before answering this question

• 40 or more wpm
• 37 - 39 wpm
• 34 - 36 wpm
• Less than 34 wpm

27
Are you able and willing to work a rotating shift which includes working nights, weekends, and holidays?

• Yes
• No

28
I acknowledge that I will be required to pass the CJIS and fingerprint check and have the ability to comply with state and federal requirements for standards.

• Yes
• No

Required Question