Order Management Specialist
(Contract Length) 12 months
(Location) Fort Worth, TX
(Work Setup) Hybrid
About the Role:
We are seeking a proactive Order Management Specialist with 0-3 years of experience to join our team. This role focuses on order processing, customer query resolution, and aftermarket product support . You will work closely with Sales, Product Management, Engineering, and Operations teams to ensure seamless customer experiences.
Key Responsibilities:

• Manage customer queries via tickets and seller platforms, handling high volumes efficiently.
• Address common customer concerns such as "Where is my order?" and "Where is my refund?"
• Navigate multiple platforms to resolve order-related issues.
• Support planning, forecasting, pricing, and sales program management for aftermarket products.
• Ensure all aftermarket strategies align with internal teams.
• Process WFM tickets and handle special order processing .
• Work independently , including weekend coverage and alternate shifts with the Ireland team.

Qualifications & Skills:

• Strong written and verbal communication skills.
• Proficiency in SAP, Order Manager tools, and Excel .
• Confident in working independently and taking initiative in complex situations.
• Customer-facing experience with a proven track record of handling high-volume queries .
• A solutions-oriented mindset with the ability to navigate ambiguity.
• No formal education required-relevant work experience is acceptable.
• Availability for minimal weekend work (2-4 hours max) as needed.

If you thrive in a fast-paced, customer-focused environment and enjoy problem-solving, apply today!
ind123
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