Job Title: VP IT Service Management

Job Location: Bethpage NY/Plano TX

Bachelors degree in Technology, Engineering or related field of study. A Master's degree is preferred

Minimum fifteen years industry experience, with a minimum ten years of leadership experience, specifically within a 24/7 operations; Previous experience leading a large scale service delivery organization is required

Experience with business process improvement methodologies such as Kaizen and/or Six Sigma

Expert level experience in Network Operations including risk management and compliance, with experience leveraging analytics, tools and process improvement methodologies to optimize performance

Experience develop and deploying automation leveraging artificial Intelligence (AI) and machine learning

In-depth knowledge of ITIL framework and certification is highly desirable

Design and implement network automation and orchestration solutions using tools like Ansible, Python, or SDN technologies. Streamline network provisioning, configuration management, and repetitive tasks to improve efficiency and reduce manual errors

Experience leading automation projects and teams in complex capital automation projects

Demonstrated experience in change management and leadership in a DevOps model for both cloud and on premise platforms

Experience implementing and overseeing configuration management tools and processes for large enterprise that delivers technology

Comprehensive knowledge of industry regulations, compliance frameworks, and data privacy laws

Exceptional leadership, communication, and interpersonal skills with a track record of building and motivating high-performance teams

Strong analytical and problem-solving abilities, with a results-oriented approach to decision-making

Ability to collaborate effectively with cross-functional teams and manage vendor relationships