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The Opportunity
Description
We're looking for an Operations Analyst , working in IT (excluding Telecommunication) industry in Indianapolis, Indiana, United States .
Provide outstanding Quote-to-Cash support and guidance to help Account Executives execute Sales transactions. Work with Sales, Revenue Recognition and Legal on deal execution and provide suggestions and assistance for contract negotiations or customer satisfaction issues Create and modify quotes as required Ensure compliance with all company policies and responsible for SOX compliance Train Sales and in particular less experienced AE's and facilitate cross-training among the team Contribute ideas and innovations to improve upon existing systems, work processes and procedures Create and update internal departmental Policies Provide subject matter expertise on projects within Sales Operations Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce Order Acceptance policy Assist with onboarding of new team members Work with Sales and Collections to assist resolution to customer billing investigations and disputes Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis Our Client Experience Required for Your Success - Bachelor degree or equivalent combination of education and experience
- 1-2 years minimum customer order management, sales operations, or sales/customer support experience
- Contract structuring and Commission Calculation experience
What Do You Think? Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?