SUMMARY:
Plans, organizes and administers service and operational programs and activities, including lab, services, field and related areas for facility which may include services centers and small bolt-on laboratories; provides expert professional assistance to corporate management staff in service, operational and related matters. Groups are typically varied and intermediate to complex in nature.
ESSENTIAL FUNCTIONS:

• Develops and directs the implementation of goals, objectives, policies, procedures and work standards for assigned facility(s); directs the preparation and administration of the facility's budget.
• Develops, implements and oversees all services and operations initiatives, programs and systems; groups are varied in nature.
• Responsible for strategic direction of the services and operational function for the group; groups are varied in nature.
• Plans, organizes, administers, reviews and evaluates the activities of assigned staff.
• Directs and participates in operational, monthly and cross functional meetings; ensures compliance with federal, state, local, and institutional standards, regulations and policies regarding operational and services in the handling of internal and customer related issues; areas are intermediate to complex.
• Provides recommendations to executive management for improvement of the organization's policies, procedures and practices on service and operations matters.
• Anticipates and resolves litigation risks; investigates incidents and exposures; provides remediation recommendations.
• Compiles, analyzes and reports of operational and service metrics to senior leadership.
• Manages special projects by identifying issues and priorities; communicates, coordinates, and evaluates results.
• Maintains currency of regulations, industry trends, current practices, new developments, applicable laws, and legislation.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:
Education and Experience:
Bachelor's degree in chemistry, biology, operations, or a closely related field; AND seven (7) years of managerial experience; OR an equivalent combination of education, training and experience.
Required Knowledge and Skills
Required Knowledge:

• Expert principles, practices and techniques of service and operational administration.
• Administrative principles and practices, including goal setting, program development, implementation and evaluation, and the management of employees.
• Advanced principles and practices of developing teams, motivating employees and managing in a team environment.
• Principles and practices of budget development and administration.
• Applicable service and operational laws, codes and regulations.
• Computer applications and systems related to the work.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, occasionally where relations may be confrontational or strained.
• Advanced principles and techniques of providing effective oral presentations.
• Advanced principles and practices of program planning, development and evaluation.
• Principles and techniques of making effective oral presentations.
• Correct business English, including spelling, grammar and punctuation.

Required Skills:

• Planning, organizing and administering a comprehensive and varied services and operational support functions.
• Effective and efficient management of programs and staff.
• Training others in policies and procedures related to the work.
• Developing and implementing goals, objectives, policies, procedures and work standards.
• Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner.
• Performing expert professional-level service and operational duties in a variety of assigned areas.
• Interpreting, applying and explaining applicable laws, codes and regulations.
• Providing consulting services to supervisors and managers.
• Preparing clear and concise reports, correspondence and other written materials to various levels of the organization.
• Using initiative and independent judgment within established organizational and leadership guidelines.
• Using tact, discretion and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups and to various levels of the organization.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Pace® Analytical Services
Pace® makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace® offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace® ensures our air, water, soil, and more are safe.