Company Description
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Our Mission
WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Job Description
Key Responsibilities

• Serve as the main contact for customer relations
• Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
• Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
• Excellent customer service in all aspects from booking to cargo delivery on time
• Request for quotation with carriers and negotiate the spot rates
• Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
• Communicate daily with customers, carriers, and internal staff
• Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact
• Follow up any account issues and communicate/liaison with management to implement/drive solutions
• Analyze service and cost data for actions or recommendations for business improvement
• Report required for service failure, claim, damage, and any other irregularities
• Accuracy of data entry into systems
• Monitor trends and report changes to management

Pay: $23 to $26/ hr
Qualifications

• High School Diploma or GED Required; Bachelor Degree Preferred
• Years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
• Korean billing preferred
• Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook
• Self-motivated and works well under pressure with minimal supervision
• Highly organized with ability to manage multiple shipments, while paying close attention to detail
• Excellent analytical and problem solving skills
• Excellent verbal and written communication skills
• Strong customer service and negotiating skills
• Appropriate phone and email manner with internal and external customers
• Warehouse and/or manufacturing knowledge preferred

Additional Information
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***