The Gift Shop Supervisor oversees the Sun Valley Signatures Gift Shop, selling specific, related, or general merchandise lines and performing the following duties.
Duties & Responsibilities:
- Daily communications and cooperation with the manager and buyer to ensure all locations' positive day-to-day operations
- Assists with weekly schedules, payroll submission and commission updates, assigns employees to specific duties, and formalizes weekly meetings with the retail manager and regular meetings with the staff
- Supervises, trains, and motivates employees engaged in sales work, taking inventories, reconciling cash draws, keeping operating records, or preparing daily records of transactions
- Works closely with the retail purchasing/receiving team and inspects and checks in the incoming merchandise shipments
- Handles all return authorizations and supervises special orders before they go to the central receiving department
- Oversee all special employee orders and monitor pro-forms, ring up on cash register, and all employee purchases
- Fields any customer complaints or concerns, examines returned merchandise and resolves problems to restore and promote good public relations and provide an excellent customer experience
- Delegates cleaning, restocking, vendor inventories, and organizational responsibilities to sales staff
- Directly supervises 5-20 employees in the retail store
Qualifications: - High school diploma or GED certificate
- Retail point of sale software experience preferable
- The ability to read and speak English fluently is mandatory
- Excellent verbal and written communication skills
- Ability to add, subtract, multiply and divide in all units of measure
- Commitment to providing a superior customer experience to each and every Sun Valley guest
- Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, poking, and reaching
- Can safely lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds