Job Type
Full-time
Description
ABOUT US:
Namify is in the business of belonging. For over 20 years, companies of all sizes have partnered with us to elevate their recognition programs, corporate gifting strategies, branding initiatives, and employee engagement. Through automation and more sustainable practices, we are revolutionizing the swag industry which has traditionally been wasteful and awkward. We're growing fast because the world recognizes how desperately services like ours are needed. Now we are looking for energetic "inclusion superheroes" to join our team. So, if you are a detail-oriented person and like the idea of creating more happiness in the workplace, we want to talk to you ... like yesterday.
ABOUT THIS JOB:
Namify's Customer Service Representatives (CSRs) manage assigned client accounts across the US ensuring a positive client experience. As an entry-level job, you have the ability to make a difference for companies as you make them look their best. This position is a great mix of Customer Service and Sales. You may be required to assist walk-in traffic as well.
RESPONSIBILITIES:

• Answer and field inbound calls
• Respond and communicate with clients, co-workers, and vendors via email, phone, and web chat
• Promote and increase client retention and sales
• Ensure all orders are moving through the production process and taking care of any orders returned to the REP HAS ORDER queue
• Assist clients with product, billing, and/or order questions including assistance in placing orders
• Work in teams to achieve company goals
• Provide exceptional customer service in a professional manner
• Cross-train on company-wide manufacturing processes
• Cross-sell and up-sell products that will help promote the clients brands
• Resolve any concerns for the client to provide ease of ordering
• Assist with occasional piecework/processing jobs as needed
• All other duties as assigned

• $16-19.00/per hour, depending on experience
• Paid Holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with up to 4% employer match

• Previous Customer Support or Customer Service Experience is required
• Data and order entry experience
• Understand and be proficient with Microsoft Office
• Have basic internet navigation skills
• Have a strong understanding of the importance of Customer Service and how to be effective at it
• Have a basic level of sales ability and a willingness to sell
• Have a willingness to constantly improve
• Have the ability to multitask in a fast paced environment
• Must be at least 18 years of age
• Minimum of 3 months of customer service and/or sales experience

• Bilingual in Spanish and English
• Sales Experience
• Experience navigating a company-wide systems update/transition

• Number of stalled orders put back into production per day
• No missed phone calls and live chats
• All inbound customer requests responded to and completed

• Customer Service Manager, Alexa Baker

• Monday to Friday, 9:00am-5:00pm (Full-time)
• On-site