Overview:

Customer Care Supervisor

AVP Marine Terminal is currently seeking a qualified candidate to fill the role Administrative Supervisor within the Customer Service department at our Brunswick, GA terminal office.

This position is responsible for leading the customer care coordinators and dispatcher teams with the flow of accurate information to all Operations and Finance personnel within the company, as well as manufacturers and customers.

See yourself at Wallenius Wilhelmsen. We collaborate, we care, we challenge every day to keep the world in motion and transform logistics into a zero- emissions, carbon-free industry. Join us and make it happen!

WHAT YOU'LL DO

• Lead the team of customer coordinators and dispatchers in day-to-day operations.
• Back-up and assist the Terminal manager in all terminal related activities as required.
• Must have working knowledge of marine terminal tariff processes
• Responsible for the terminal tariff and ensuring all related updates are within state and federal regulations.
• Primary Point of Contact for all terminal administration duties.
• Responsible for the training, developing and supporting team members
• Cargo clearance verification
• Ensure all customer expectations and requirements are addressed promptly
• Provide accurate and complete shipment information to customers as detailed by terminal operating system.
• Review terms of payment with customers and advise of COD or pre-payment requirements.
• Advise the Terminal Operations teams of special customer requirements such as crane appointments, tire mounting/unmounting, etc.
• Ensure all direct reports have the necessary equipment and supplies to do their jobs effectively
• Troubleshoot any issues that arise within your team
• Assist terminal manager with reports and KPIs

WHAT YOU'LL NEED

• Strong supervisory and management experience
• Prior knowledge and experience in marine terminal and vessel operations
• Understanding of outside terminal operations to include forklift, crane, trucking, warehouse and rail operations
• Extensive computer and systems skills to include but not limited to Windows Outlook, Teams, Excel and Word
• Familiarity with VPC and EPC operations
• Attention to detail
• Ability to oversee daily heavy customer contact
• Strong organizational skills with the independent ability to prioritize work.
• Must have problem resolution, decision-making, and general negotiation skills with customers.
• Provide firsthand experience on conference calls relating to your responsibilities
• Working as part of the team and leading them to success

Why Join Our Team?

Competitive pay & benefits!

• Comprehensive benefits package including medical, dental, vision - eligibility after 30 days of employment!
• Employee discounts within our network - hotels, airlines, and automotive
• Paid vacation in first year!
• 401k match
• Company-paid life insurance, short-term and long-term disability

Can you see yourself at Wallenius Wilhelmsen? Feel confident you are joining a team where we care, we collaborate, and we challenge you every day to keep the world and your career in motion. Were transforming logistics into a zero-emissions, carbon-free industry. Apply today to join us. Lets make it happen, together.

ABOUT US

Wallenius Wilhelmsen is an iconic shipping and logistics company with premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 8200 people, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly 45 countries.?When added up, the effort of our global workforce keeps the world moving.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. We recognize that Diversity, Equity, and Inclusion is central to our business outcomes because it touches every part of our operations and strategy. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.?