Under the direction of the SVP-National Claim Operations, assures satisfactory profit margins and long-term growth consistent with business unit and District Hub objectives in a designated geographical location by delivering quality services at sufficient production levels and by managing expenses; identifies market opportunities; and sells services locally to ensure maintenance and growth of revenue.Responsibilities: Managing Director over Vehicle Services and Heavy EquipmentFamiliar with Network SolutionsFamiliar with CCC ApplicationFamiliar with Appraisal Under the PolicyFamiliar with Diminished Value claimsManaging a National Client BaseDirects claim activities for Property and Casualty product lines.Ensures adherence to company policies and procedures for claims handling and proper servicing and settlement of all Property and Casualty claims.Reviews major claims or claims that require a higher level of authority.Provides technical claims oversight and support and frequently develops and implements claim standards.Develops and manages Property and Casualty claims staff.Recruits, selects, orients, hires, coaches, counsels, disciplines and evaluates performance of team managers, adjusters, and support employees.Sets performance objectives and monitors and appraises employee performance based on objectives.Communicates and enforces ethical business practices and compliance with laws and regulations of jurisdiction.Maintains product quality through compliance with service standards and client instructions.Responsible for auditing files and training of less experienced staff, including Team Managers.Establish and oversee clear objectives to Team Managers with respect to open case inventory with proper and timely closing and billing of files.Assigns work ensuring balanced workload for employees in District Hub.Establish and oversee clear objectives with respect to billed and unbilled inventory processes to meet business unit Days Sales Outstanding objectives.Monitors accounts receivable to encourage positive cash flow and to minimize aged accounts receivable.Establish market presence and identify revenue opportunities. Makes sales calls on potential and existing clients.Responsible for the development and execution of a sales and business development plan in coordination with regional and national sales team.Builds and maintains relationships with existing and potential clients to increase revenue.Directs client relationship activities of Team Managers as required.Upholds and projects the corporate image by participating in industry organizations and functions.Evaluates and recommends continuing professional education of employees.Upholds the Crawford Code of Business Conduct at all times.Participates in special projects or performs duties in other areas as requested.Minimum Requirements: College degree or an equivalent combination of education and experience.Previous experience delivering services and supervising the delivery of services offered by District Hub.Previous management experience required.Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level.Must possess a valid driver’s license.Operations, process and technical knowledge.Management skills.Strong verbal and written communication skills.Good analytical ability and mathematical skills.Business development and sales skills.Ability to effectively manage, supervise, and develop employees.Thorough knowledge of services being delivered by branch office.Ability to effectively manage a budget and the profit and loss of an operation.Personal computer skills.Strong organizational and interpersonal capabilities.#J-18808-Ljbffr