Job Profile

Job Title: Customer Service Specialist

Location: Getzville, NY

Hire Type: Direct Hire

Pay Range: $57,000-65,000

Work Model: Onsite during training then hybrid

Positional Overview:

Imagine Staffing is recruiting for a Customer Service Specialist on behalf of our client, a North American leader in raw materials production. This is a direct hire opportunity offering a competitive base salary and comprehensive benefits package including Competitive salary, health and dental coverage, 401k with match, short term and long-term disability coverage, paid vacation, paid holidays, year-end bonus and more! Hours are Monday Friday, 8:00am 5:00pm with some afterhours communication. No travel is required for this role.

Dont miss this opportunity to join a dynamic team experiencing a period of exciting growth! Our client is seeking a Logistics and Contract Administration Customer Service Specialist for a busy metal trading office! The ideal candidate has excellent customer service and communication skills, a keen eye for detail, and is extremely organized. They will also have excellent time management skills and the ability to multi-task, handling the customer service and logistic details for many customers or contracts at once.

Role & Responsibility:

• Handle all customer service responsibilities on assigned contracts and customers.
• Handle phone and email orders, inquiries, and questions.
• Online file and customer management.
• Code invoices, freight, warehouses etc.
• Prepare and handle documents (letters of credit, bills of lading, invoices etc.).
• Liaise with warehouses to get material packaged, shipped, and blended according to customer specifications.
• Work with trucking companies to get freight rates and book shipments.
• Problem solve and come up with solutions if any concerns come up.
• Grasp product knowledge to be able to make independent decisions based on customer requirements.
• Ability to understand A/R and the importance of keeping our customer current.
• Ability to understand our billing and invoicing system.
• Help to manage inventory and manager positions.
• Assist in covering team member responsibilities when they are out of office.

Skills & Experience:

• Degree in related field Business, Accounting, Supply Chain, etc.
• Excellent interpersonal and communication skills, able to communicate with proper business etiquette in-person, over the phone, or via email.
• Strong organizational and problem-solving skills.
• Must enjoy working in a fast-paced environment and be able to multi-task.
• Strong computer skills- Outlook, Excel, Teams.
• AS400 experience is a plus.
• Strong mathematical skills.
• Accounting background is a plus.
• Logistics knowledge and background preferred