Express Employment Professionals is looking for anAgriculture Customer Service Representativefor a Local Company.

Key Responsibilities:

• Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments
• Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
• Reads, writes, and speaks the English language fluently

Specific Responsibilities and Key Deliverables Include

• Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
• Responds to customer sales inquiries in a timely, accurate, and appropriate manner
• As part of the support team, document and process product use recommendations as required
• Utilizing JDE, enter and process customer's orders as requested. Meet or exceed timelines established under Timely Transaction Processing policy (TTP)
• Submit and code bills and invoices to our AP department for payment.
• Work closely with the Sales and Operations team to ensure adequate inventory levels are maintained to meet customer needs. Order product as required.
• Conduct monthly inventory cycle counts and annual full inventory reconciliations.
• Assist Sales Team inaccurate customer pricing and quickly resolve any inquires or concerns
• Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customer
• Assist branch manager with paperwork for onboarding new employees and maintaining employee DOT files.
• Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support

Supports Sales and/or Operations Manager as requested

Benefits of working with Express:

• Holiday and vacation pay
• Medical benefits
• 401K
• Safety incentives
• Training
• Scholarship opportunities

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