DescriptionThe Customer Service Representatives will be taking inbound calls in regards to customer orders, asking for updates, and troubleshooting issues over the phone. They will also be doing follow ups with customers with outbound calls and emails. They also will be assisting the sales team with processing contracts and invoices and different projects. Typical call volume is 40-50 calls per day.Skillscustomer service, administrative assistant, front desk, hospitality, emails, quotes, troubleshoot, process, Customer support, OperationTop Skills Detailscustomer service, administrative assistant, front desk, hospitality, emails, quotes, troubleshoot, processAdditional Skills & QualificationsMust:1+ year of customer service - open to retail or restaurantProficient on Microsoft Suite -- especially Outlook but will train on Excel if necessary45 WPMCritical thinking skillsNice:Any type of office experienceExperience working with CRM systemsExperience handling tough callsExperience LevelEntry Level Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in MONONA,WI. Application Deadline This position is anticipated to close on Feb 7, 2025.About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.