Overview:
The Account Manager ensures services provided by MasterCorp Commercial Services (MCS) meets or exceeds the expectations of our customers.
Qualifications:
EXPERIENCE AND EDUCATION
- Required/preferred experience education Associates Degree or an equivalent combination of education and work experience.
- Two years of progressive management responsibility directly related to the position.
OTHER QUALIFICATIONS
- Proven ability to communicate clearly and professionally with guests, site staff, and MasterCorp employees by written and verbal means.
- Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed
- Proficient in Microsoft Office Suite (Word, Excel, etc.)
- Excellent verbal and written communication skills Bilingual is a plus.
- Ability to work irregular hours including weekends and after hours.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regularly perform customer site visits/inspections to maintain an excellent relationship with customers.
- Submit daily reports based on customer visits/inspections or customer communications regarding MCS services.
- Respond to customer emails promptly and accurately.
- Perform tenant visits and inspections submitting reports of the visits to Area Managers of results.
- Followup on visits and inspections to ensure any issues indicated are corrected promptly.
- Assist with overseeing and managing payroll.
- Assist Branch Manager in Mainintaing/maaging budgets for each building.
- Assist in providing necesssary supplies and tools for each jobsite.
- Manage monthly supplies orders to ensure compliance with budgets.
- Assist in generating tag jobs.
- Maintain continous communication with Area Managers to ensure services are performed as contracted.