Patient Services Coordinator II

job
  • Mass General Brigham
Job Summary
Location
Boston ,MA 02298
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
04 Feb 2025
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Job Description

Site: The General Hospital CorporationAt Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.Does this position require Patient Care?NoEssential Functions Perform routine administrative and clerical duties relating to a clinical service or physician practice office.Make patient appointments and maintain appointment records.Greet and assist patients.Answer telephones, assist callers with routine inquiries, and schedule appointments.File materials in patient folders, and print appointment schedules.Process patient billing forms and scan documents to patient medical record/LMR.Call for patient medical records and laboratory test results.Open and distribute unit mail or faxes.Type forms, records, schedules, memos, etc., as directed.May be required to accept co-payments.Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.Acts as "Super User" for scheduling, registration and billing systems.Provides assistance and training to others in these areas.May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.Qualifications Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.Licenses and Credentials: Certified Medical Administrative Assistant (CMAA) - Data Conversion - Various Issuers preferred.Experience: 2-3 years office experience required.Knowledge, Skills and Abilities Proficiency with all Office Suite.Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.Communicating effectively in writing as appropriate for the needs of the audience.Understanding written sentences and paragraphs in work-related documents, to correspond and communicate with others clearly and effectively.Managing one's own time and the time of others.Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.Additional Job Details Physical Requirements:Standing Occasionally (3-33%)Walking Occasionally (3-33%)Sitting Constantly (67-100%)Lifting Occasionally (3-33%) 20lbs - 35lbsCarrying Occasionally (3-33%) 20lbs - 35lbsPushing Rarely (Less than 2%)Pulling Rarely (Less than 2%)Climbing Rarely (Less than 2%)Balancing Occasionally (3-33%)Stooping Occasionally (3-33%)Kneeling Rarely (Less than 2%)Crouching Rarely (Less than 2%)Crawling Rarely (Less than 2%)Reaching Occasionally (3-33%)Gross Manipulation (Handling) Constantly (67-100%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote Type: OnsiteWork Location: 90 Blossom StreetScheduled Weekly Hours: 40Employee Type: RegularWork Shift: Day (United States of America)EEO Statement The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.#J-18808-Ljbffr

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