Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
Customer Support Representative - Decatur, IL
ADM Carbohydrate Solutions
This is a full time, nonexempt position
This successful colleague will be responsible for providing world class customer support for international shipments to customers within ADM Nutrition and ADM Carbohydrate Solutions.
As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Technical Team, Operations Team, Transportation Team, etc.
There is opportunity for career growth within this group as the Customer Support Team is committed to improving processes and driving efficiencies.
Responsibilities
Create excellent relationships with customers and be responsive to their needs
Obtain strong working knowledge of ADM products
Obtain strong working knowledge of ADM systems
Process customer orders, inquiries, and/or complaints within 48 hrs. of receipt.
Work closely with internal and external colleagues to confirm on time delivery and accurate documentation
Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.
Log pertinent case detail within ADM systems to provide transparency to items needing further review
Monitor accounts receivables
Review various reports to confirm delivery, proper invoicing, etc.
Prepare general business correspondence
Coordinate other functions as needed
Additional Qualifications/Responsibilities
Skills and Qualifications
A service-oriented focus on both internal and external customers
Strong written and verbal communication skills
Ability to collaborate in a team-oriented environment
A positive customer centric disposition
Proficiency in Microsoft Excel, Word and Outlook
The ability to learn web-based and other computer applications as needed
Excellent keyboarding skills
Bachelor's degree or previous Customer Support experience is preferred
Experience using internal systems (i.e. - contract, order, inventory and accounts receivable computer systems) is preferred
Decision-making abilities
Multitasking and the Ability to adapt to a constantly changing environment
Attention to detail
Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone.
ADM requires the successful completion of a background check.
Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired, employees will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
The pay range for this position is expected to be between:
$34,900.00 - $65,500.00