Job descriptionJob OverviewWe are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess strong customer service skills, a welcoming demeanor, and the ability to manage front desk operations efficiently. This role is crucial in creating a positive first impression for our guests and ensuring their stay is comfortable and enjoyable.ResponsibilitiesGreet guests upon arrival with a warm and friendly attitude, ensuring a positive first impression.Manage check-in and check-out processes efficiently, handling reservations and room assignments.Provide information about hotel amenities, services, and local attractions to enhance the guest experience.Handle guest inquiries and resolve any issues or complaints promptly and professionally.Maintain accurate records of guest accounts, including billing information and payment processing.Assist with night audit duties as required, ensuring all transactions are recorded accurately.Operate phone systems effectively to manage incoming calls and direct them appropriately.Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.Uphold hotel policies and procedures while maintaining a high standard of hospitality.QualificationsPrevious experience in a front desk or customer service role within the hospitality industry is preferred.Strong phone etiquette and communication skills are essential for effective guest interactions.Bilingual candidates are highly desirable to accommodate diverse guests.Familiarity with hotel management software is an advantage, along with basic knowledge of night audit processes.Excellent organizational skills with attention to detail in managing guest accounts and reservations.Ability to work flexible hours, including nights, weekends, and holidays as needed.A passion for hospitality and commitment to providing outstanding guest services.Join our team as a Front Desk Agent where your contributions will be valued, making every guest's experience memorable!Job Type: Full-timePay: From $16.00 per hourSign On Bonus: $100Monthly Performance BonusesExpected hours: 32 40 per weekBenefits:Employee discountFlexible scheduleSchedule:8 hour shiftDay shiftEvening shiftHolidaysMorning shiftWeekends as neededAbility to Commute:Fenton, MO 63026 (Required)Ability to Relocate:Fenton, MO 63026: Relocate before starting work (Required)Work Location: In person
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