Job Details Job Location Blackberry Mountain - Walland, TN
Position Type Full Time
Salary Range $15.00 - $16.00 Hourly
Job Shift Any
Description and Qualifications The Front Desk Agent is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage, as well as, Blackberry Mountain itself.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Front Desk - Answer and respond to guests' requests and individual needs promptly
- Maintain a keen understanding of Opera functions
- Resolve billing questions or concerns
- Complete Blackberry University
- Check hotel availability & assist with making reservations
- Responsible for attending daily line-ups to confirm all guest information is accurate which will ensure a smooth operation
- Responsible for checking guests in and out, including greeting, giving proper welcome packets and room assignment
- All front desk duties, including answering phones and assisting guests with request
- Maintain inventory such as movies, medical supplies, and backstock of miscellaneous items such as batteries and personal hygiene items
- Review group resumes when necessary to ensure all group needs are met and assist Sales with groups by preparing BEO's, group rooms, group arrivals, and group key packets
- Maintain a clean and neat work area
- Review daily reports and follow through with the Front Desk Team to ensure that all information is correct in the system
- Review each guest profile and reservation prior to arrival to ensure it is complete
Accounting - Ensure all guests are charged correctly for items purchased
- Understand the point of sale operations for gift shop and incidental charges
- Follow all procedures and make sure all agents do as well
Must comply with all company policies and procedures. Must be able to work well with other Team Members and managers and interact with our guests. To perform the essential functions of this position regular and consistent attendance is required, as well as, flexibility to work nights and weekends. SUPERVISORY RESPONSIBILITIES EDUCATION and or EXPERIENCE - High School diploma or equivalent
- 2-3 years of Hospitality or Customer Service experience
- Basic understanding of MS Office Programs and Point of Sale Systems
- Must have a valid driver's license
LANGUAGE SKILLS - Must have excellent written & verbal communication skills
- Must be able to interact and communicate effectively with guests, managers, and team members
MATHEMATICAL ABILITY - Basic knowledge and understanding of math and general accounting
REASONING ABILITY - Must be able to make decisions under pressure
- Must be able to simultaneously manage diverse tasks
- Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
PHYSICAL DEMANDS - Must be able to sit or be on feet for long periods of time
- Must be able to lift up to 40 lbs.
- Must be able to safely operate a company vehicle or golf cart
WORK ENVIRONMENT - General desk / front desk guest reception area
- Must be able to work outdoors in all weather conditions
- 5,200 acres of Blackberry Mountain property
About Blackberry Blackberry Mountain, a Relais & Chteaux property, continues a legacy of world-renowned hospitality and unwavering dedication and appreciation for the land. Our team on the Mountain embodies a rich and diverse range of experience, knowledge and expertise. Every day on the Mountain, Southern hospitality meets outdoor lifestyle in an unparalleled hospitality and guest experience.
A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.
From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.
Blackberry Mountain is an Equal Opportunity Employer.