**Description**

Responsibilities

**Foundational Behaviors**

+ Arrives punctually and adheres to dress code daily.

+ Maintains accurate timekeeping records.

+ Completes assigned duties within scheduled shifts.

+ Models integrity and treats others with respect.

**Oversees Day-to-Day Retail Operations**

+ Maintains adequate inventory levels to optimize sales.

+ Maintains a positive attitude and smiles while engaging with customers.

+ Monitors staff performance and provides coaching when necessary.

+ Resolve customer issues promptly and delivers satisfactory solutions.

+ Cultivates and maintains customer relationships to drive department success.

**Maintains Exceptional Product Quality**

+ Tracks inventory flow from warehouse to stores accurately.

+ Maintains an up-to-date database of available items in the POS system.

+ Reviews and approves all invoices prior to payment.

+ Updates monthly inventory processes to reflect product or pricing changes.

+ Submits monthly merchandising audits to the District Manager by established deadlines.

**Keeps a Fresh Rotation of Appropriate Merchandise**

+ Implements a merchandising plan to align with seasonal products and features.

+ Monitors product performance and adjusts the retail mix to support sales growth.

+ Introduces new products to stores to align with seasonal events.

+ Controls waste of retail items by ordering appropriately.

+ Ensures stores follow FIFO guidelines with all retail products.

**Focuses on Company Engagement**

+ Stays abreast of product trends to keep Piece of Cake ahead of the curve.

+ Seeks out opportunities to learn and clarifies any policy or procedure uncertainties.

+ Provides meaningful feedback to the District Manager.

+ Participates in community events to increase awareness of Piece of Cake products.

**Sales Focus and Transaction Growth**

+ Coaches employees on product features and selling points.

+ Conducts regular merchandising audits and provides sales floor coaching at all locations.

+ Follows up with past large orders to secure future sales.

+ Maintains visual display guidelines for each promotion and event.

+ Ensures stores are fully stocked as needed and acts quickly to address any shortages.