Senior Account Manager
We are seeking a dynamic and results-oriented Senior Sales Account Manager to join our team. The Senior Sales Account Manager will be responsible for maintaining and growing relationships with assigned key accounts, driving sales revenue, and achieving sales targets. This role requires strong communication skills, strategic thinking, and a customer-centric approach.
Key Responsibilities:
Account Management:
- Develop and nurture strong relationships with existing clients, serving as the primary point of contact for account management activities.
- Understand client needs and objectives, and proactively identify opportunities to upsell or cross-sell company products/services.
- Ensure timely response to client inquiries and resolve issues to maintain high customer satisfaction.
Sales and Revenue Generation:
- Achieve sales targets and objectives set by the sales leadership team.
- Identify new sales opportunities within existing accounts and collaborate with the sales team to secure new business.
- Prepare and deliver sales presentations, proposals, and contracts to clients.
Strategic Planning:
- Develop account plans and strategies to maximize revenue growth and profitability.
- Analyze market trends and competitor activities to identify business opportunities and market gaps.
- Collaborate with internal teams (e.g., marketing, product development) to align strategies and offerings with client needs.
Forecasting and Reporting:
- Provide accurate sales forecasts and reports to the management team on a regular basis.
- Monitor key performance indicators (KPIs) such as sales metrics, customer retention rates, and market share.
Continuous Improvement:
- Stay updated on industry trends, best practices, and technologies related to sales and account management.
- Recommend process improvements and initiatives to enhance the efficiency and effectiveness of sales operations.
Required Skills and Qualifications:
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum 8-10 years of proven experience in key account management
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong negotiation and presentation skills.
- Ability to work independently and collaboratively within a team environment.
- Results-driven with a track record of meeting or exceeding sales targets.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.
Preferred Qualifications:
- Five or more years' experience in Materials Technology, Renewable Energy, or Solid Oxide Fuel Cells applications
- Familiarity with strategic account management principles.
- Advanced degree (e.g., MBA) or relevant certifications (e.g., Certified Sales Professional).
- Mandarin speaker a plus