Responsibilities
Coordinating the movement of cargo per customers requests based upon export bookings and import documentation in a thorough, timely, and accurate manner.
Entry and creation of work orders into software; printing and processing of work orders which includes all necessary information and instructions accurately input for use by dispatch, operations, crews, and vendors for the correct and timely handling of cargo.
Coordinating the release of empty containers and import loads between steamship lines, dispatch, and operations.
This includes contacting the steamship lines for equipment release and location, first availability and delivery dates, vessel c/offs, and appropriate terminal for return of the loaded containers
This can also include the coordination of inbound rail moves with customers, operations, and the various rail operators, as well as assisting in resolving problems customers may incur with the various rail and steamship lines
Maintaining and updating customer databases promptly and accurately utilizing companies master database, Excel, Office 365 databases, Picasa, etc.
Coordinating inspections with government entities when necessary or when requested
Updating and maintaining current, accurate inventory records whenever applicable or requested
Timely communication with customers, vendors and co-workers to: schedule inbound carriers; communication with dispatch regarding upcoming volumes and equipment needs; Coordinate the work schedule with operations; completion of work orders; accurate final load reports sent to customers in a timely and prompt manner
Providing rate quotes to current and prospective customers
Accurate and complete billing of completed work orders, to include all applicable charges based on tariff or contractual rates
Follow up with delinquent accounts when requested to assist in resolving late payments, short pays, etc. And advising managers for further follow-up if issues are not resolved
Skills
Excellent Computer knowledge, Supervision silks
Customer Service oriented, Experience with invoices, quoting and calculating tariffs
High School Diploma