Call Center Customer Service Assistant
Department: Emerald Logistix
Employment Type: Full Time
Location: Beaumont
Compensation: $17.15 - $24.00 / hour
Description
Position: Call Center Customer Service Assistant
Location: Beaumont, TX
Job Type: Full-Time
Job Summary:
We are seeking a friendly, detail-oriented Call Center Customer Service Assistant to join our team. In this role, you will serve as the first point of contact for customers, providing exceptional service by answering inquiries, resolving complaints, and ensuring customer satisfaction. Your ability to handle a high volume of calls with professionalism and efficiency will be key to your success.
Key Responsibilities

• Handle inbound and outbound calls promptly and professionally.
• Respond to customer inquiries, complaints, and issues with accurate information and solutions.
• Document customer interactions and update relevant systems and databases.
• Provide support and troubleshooting for products, services, or accounts.
• Escalate unresolved issues to appropriate departments or supervisors as needed.
• Maintain a positive and empathetic attitude toward customers at all times.
• Meet or exceed performance metrics, including call handling time, resolution rates, and customer satisfaction scores.
• Stay updated on company policies, products, and services to provide accurate and timely information.

Skills, Knowledge and Expertise

• High school diploma or equivalent (required); Associate's or Bachelor's degree (preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficient in using computers and customer relationship management (CRM) software.
• Ability to stay calm under pressure and handle difficult customers with professionalism.
• Strong attention to detail and organizational skills.

Benefits

• Opportunities for career growth and development.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A dynamic and collaborative work environment.