Founded in 1976, Bankers Insurance Group has grown from a small local company to a diverse corporation known for its innovative insurance products and superior customer service. Bankers Insurance offers a variety of property and casualty products and services. Among the company's products are business owners, builder's risk, personal and commercial flood, as well as specialized coverages. Insurance and financial services remain at the core of our business, and we're proud of our more than 45+ year track record of expertise and service. We recognize the changes taking place in our domestic and global economy, as well as our society. We strive to respond to those changes with a spirit of understanding, growth, innovation, and entrepreneurship, developing new products, services, and partnerships.
Our Core Values Include
Collaboration: working together is critical to achieving organizational goals.
Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.
Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.
Social Responsibilit y: we place charity and volunteer work at the core of our organization.
Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and 'doing the right thing.'
Company Value Statements
In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:

• Acting with the highest level of honesty, trust, character and transparency.
• Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.
• Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
• Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.
• Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.

Summary/Objective
Provide services to internal and external customers by performing data entry, telephone work, filing, faxing, and copying, while maintaining productivity, quality, and time service standards. This role provides indexing, a supporting role for the CSR II workflow. Responsible for minimal flood reports.
Essential Functions

• 65% The most essential function of this role is the indexing of documents for case creation. Works closely with emails, faxes, scan prepping, and uploads to label, link, and route to the CSR IIs. Demonstrate a strong commitment to superior customer service by communicating with a patient and professional demeanor both internally and externally.
• 20 % Respond to daily department needs such as PILRS, Loss Runs, voucher pulling, and return mail issues.
• 20 % This role is responsible for receptionists this will include answering and routing of calls
• 5% Another function is assisting claims First Notice Of Loss in high call/processing volumes. Assist with coverage in outside departments during peak seasons or shortage of staff.
• The duties and responsibilities identified in this job description are illustrative and not exhaustive. You may be required to perform other tasks, including those outside your normal duties, as needed or as directed to meet the ongoing needs of the organization

Required Education and Experience
HS/GED required with 1-2 years of clerical support/customer service. Excellent oral and written communication skills. Outlook experience is also necessary. Data entry 1200 kpm
Preferred Education and Experience
AS400 background, salesforce experience, as well as with word a plus.
The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.