Job Type
Full-time
Description
The Receptionist/ Customer Flow/ Intake Specialist is a vital, customer-facing role within the Los Angeles - America's Job Center of California serving as the key member of the Welcome Team. This individual is enthusiastic, personable, and dedicated to providing exceptional service, while also supporting client intake and assessment processes.
KEY RESPONSIBILITIES
•Welcome and greet individuals coming into the lobby, providing assistance to a diverse range of clients from varying work histories.
•Understand and communicate the programs available at the America's Job Center of California and guide job seekers in utilizing the resource center effectively.
•Direct customers to appropriate staff members for appointments and provide accurate information for inquiries about center services.
•Maintain a monthly calendar of activities and conference room reservations, ensuring proper setup.
•Answer, screen, and forward phone calls while exploring ways to continuously improve customer service.
•Conduct follow-up with past participants via email, phone calls, or text.
•Collaborate effectively with different programs and managers to ensure the center's success.
•Track and report center traffic data to the Program Manager.
•Facilitate client intake by meeting and greeting new and returning customers, identifying their needs, and directing them to the next steps.
•Provide comprehensive information about center services, including accessibility, referrals, and processes.
•Conduct individual and group intake sessions, as well as offsite and specialty intake events for job seekers.
•Input and manage data for document retrieval, maintain accurate records of client enrollments, and verify right-to-work documentation.
•Utilize CalJOBS and other data systems for participant enrollment and report generation.
Requirements
•Enthusiastic, energetic, friendly, and personable demeanor.
•Professional attitude and appearance.
•Excellent verbal and written communication skills.
•Ability to remain stationary at the front desk for the majority of the workday.
•Commitment to world-class customer service.
•Strong work ethic, ability to multi-task, and problem-solving skills.
•Team player with a can-do attitude.
•Proficiency in Microsoft Office (Word, PowerPoint, Excel).
•High School diploma or GED; an Associate's degree in business or experience in a Job Center preferred.
•Bilingual in Spanish or other community-based language is a plus.
•Complete CWDP course and exam within 3 months of employment and secure CWDP certification within 12 months of employment.
•Work flexible hours, including early morning, evenings, and weekends is required.
•Travel to various locations, such as businesses, worksites, off-site meetings, and other related events.
PHYSICAL DEMANDS
Will work in an office environment, travel to employer and client work sites. May be required to work some evenings and an occasional weekend day. Must be able to operate standard office equipment. Requires traveling to various business and other work sites.
Salary Description
$20 to $21 per hour