Position Title : Customer Service Representative II
Duration: Temp to Hire
Location: Houston, 77023
Compensation: $21.00 hr
Purpose of the Role
CSR 2 builds on the responsibilities of CSR 1 by handling more complex customer service tasks, including in-depth contract reviews and detailed interpretation of product specifications. This role plays a key part in providing advanced customer support while ensuring that products and services meet customer requirements.
Key Responsibilities
•Handle more complex customer inquiries, especially those involving technical details or specifications.
•Review and interpret contracts and Bill of Materials (BOM) for order accuracy and feasibility.
•Process orders and quotes with a higher level of technical detail.
•Calculate pricing and adjust orders as necessary.
•Review ongoing customer issues and escalate complex cases as needed.
•Assist CSR 1 team members with questions and troubleshooting.
•Participate in team meetings to share best practices and review performance metrics.
•Conduct detailed reviews of customer feedback and suggest improvements to processes.
•Provide input into performance evaluations and training needs.
•Support the development of new processes or service offerings.
Qualifications
Education
•High school diploma or equivalent; Associate's degree preferred.
Experience
•Minimum 3 years in customer service or a technical support role.
Skills and Competencies
•Strong knowledge of customer service processes and industry-specific product knowledge.
•Ability to interpret and analyze complex contracts and BOM.
•Proficiency in using customer service software and tools.
•Strong problem-solving abilities and critical thinking.
•Advanced communication skills for handling more complex customer interactions.
•Detail-oriented and able to analyze technical information.
•Strong interpersonal skills and a collaborative mindset.
•Ability to handle high-pressure situations with professionalism.
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Requirements: Job Type: Temp to Hire Post Date: 01/31/2025