Customer Service Manager
Who We Are
At OBE, together, we build excellence every day. We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win.
We believe safety, integrity, performance culture, teamwork, customer centricity , and agility are at the core of who we are and how we operate each day to achieve success.
Job Summary
The CSR Manager in our Grand Prairie, TX facility isn't just a job - it's a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story!
This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day. If that sounds like you, come join this industry leader!
We are looking for a hands on, articulate, and driven leader who can move with urgency to drive results.
Here's What You'll Get To Do

• Develop and implement customer service policies and procedures
• Investigate and solve higher level customer problems
• Provide advice and assistance to staff and customers regarding products of the organization.
• Participate in educational opportunities internally and externally to enhance knowledge of product.
• Coordinate with other internal departments to ensure continuous flow of orders
• Foster and maintain a positive team work environment that reflects Oldcastle's commitment to 100% customer satisfaction. Manage employees by communicating job expectations, coaching, counseling, reviewing and enforcing policies and procedures
• Holding employees responsible for mistakes in a positive manner while learning from the experience
• Train newly hired CSRs as well as provides ongoing development and product training to current CSR team
• Be able to provide sales statistics to other members of sales force and management team to formulate policy in promoting sales
• Make safety a priority in daily activities.
• Ability to win respect and influence at all levels of the organization and stakeholders.
• Capacity to prioritize and manage multiple tasks in a fast-paced and changing work environment.
• Communicate the goals of the organization to the workforce through one on one, crew, toolbox, and safety meetings.

Here's What We're Looking For

• Bachelor's degree or related field experience preferred.
• Minimum 5 years of customer service experience.
• Previous manufacturing experience is a plus.
• Computer literacy in MS Windows, and MS Office.
• An uncompromising safety-first approach in the workplace. At OBE we have each other's back

What OBE Offers You

• Competitive pay
• Paid time off
• 10 Holidays (inclusive of 2 floating holidays)
• Market competitive 401(k) match
• Industry-leading medical, dental, and vision benefits
• Short-term and long-term disability coverage
• Life Insurance

About OBE
At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.
OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.
If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
OBE is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/DisabilityIf you want to know more, please click on this link.
Oldcastle BuildingEnvelope is an E-Verify Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)