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Summary
The Customer Service Representative provides exceptional customer service and supports the Solid Waste business office in day-to day activities. Handles a variety of administrative tasks, including processing requests by phone and email for a high-volume office.
Essential Duties and Responsibilities

• Performs clerical and customer services duties including answering telephone and handling requests for service
• Interacts with customers and visitors by phone, email, and in-person
• Monitors vehicles as they enter the scale to be weighed
• Enters daily data for productivity reports, scale/weight tickets and landfill costs
• Communicates customer requests and concerns with the business office, field operations, and office staff
• Monitors new customer accounts to verify billing code; contacts customers to verify the number of containers and creates work orders for new sets and / or pickups
• Performs receptionist duties such as scheduling, filing, and data entry for billing and reporting
• Prepares reports and records as assigned
• Composes correspondence and mail for general code violations and customer compliance
• Follows policy, procedures, and safety guidelines
• Performs other duties as assigned

• High school diploma or equivalent
• One year of customer service experience

• Experience with Microsoft Office

• Job Family General Regular
• Pay Type Hourly
• Max Hiring Rate $18.06