Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. Youll learn more about this during the recruitment process.

JOB SUMMARY:

The Digital and Experience Development team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Parks & Resorts. As a Product Manager, the primary function of this role will be to manage new capabilities across the entire product lifecycle, from product strategy, planning, definition, delivery, and implementation.

MAJOR RESPONSIBILITIES:

Leadership

• Encourage an innovative culture that fosters "outside the box" thinking

• Drive the vision of the team in support of business needs

• Understand and track key trends and innovations, continuously looking for opportunitites to advance the product portfolio

• Act as product expert both internally and externally, providing learning opportunities to other Team Members and attending external industry events

• Provide leadership, management, and coaching

• Establish standards and best practices to maximize team performance and company advancement

• Develop growth plans and foster individual and professional growth

• Keep key stakeholders updated on product roadmap developments and advancements

• Manage issues, risks, and escalations as needed to support the product team

• Work closely with IT and other internal organizations to ensure alignment

• Contribute to the success of the larger team by driving joint collaboration, visioning, and planning

• Provide other Team Members with support in continued growth opportunities through shared product experiences

• Participate and drive formal mentorship opportunities to help other Team Members improve their product skills

Product Planning

• Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines

• Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning

• Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes

Product Strategy

• Proactively evaluate Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilities

• Develop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for development

• Collaborate and liaise with key business partners to establish product goals and objectives

• Ensure product alignment with the holistic experience transformation vision

Product Definition

• Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements

• Drive detailed product Feature definition, including functional and non-functional requirements

• Support product implementation across the domestic sites, capturing site specific functional requirements in partnership with on-site stakeholders

Product Delivery

• Facilitate product backlog grooming with the Delivery scrum team

• Define and document product user stories to enable technical design, development, and testing

• Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, and retrospectives

Product Implementation and Support

• Perform product validation throughout the development cycle, to ensure alignment with functional requirements.

• Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.

• Represent and support the product as the ongoing subject matter expert.

• Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning

Additional Responsibilities

• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.

• Perform other duties as assigned.

EDUCATION:

• Bachelors degree (or equivalent experience) required - Business, Technology, Digital Marketing, or Industrial Engineering preferred;

• Masters degree preferred.

EXPERIENCE:

• 9+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields.

• People Management

• Including goal setting, escalation handling, and mentorship

• Managing the digital experience for a consumer website and/or mobile app

• Experience with large scale transformation initiatives

• Demonstrated ability to define and execute strategic initiatives

• Working in an agile technology delivery program

• Defining a customer journey and digital product roadmap

• Product backlog management, including Feature definition, requirements, prioritization and sprint planning

• Close partnership with a Technology Delivery team

• Stakeholder engagement and relationship building

• Executive communication, with the ability to influence decision making

• Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply;

• or equivalent combination of education and experience

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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