At CWB , a subsidiary of National Bank, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:

• Putting people first and building relationships with intention
• Seeking out and embracing new ideas
• Believing that how we do things is as important as what we do

Special Loans Officer

Roles Specifications

Location | Edmonton, AB.


CWB Optimum Mortgage

Unlock your potential. Live your ambitions.

At CWB Optimum Mortgage, a subsidiary of National Bank, we don't just offer mortgages-we provide tailored solutions that turn homeownership dreams into reality. We specialize in flexible mortgage options for clients with diverse financial backgrounds, including those who are self-employed or facing credit challenges.

By joining our team, you will have the opportunity to shape your career while helping clients achieve their homeownership dreams. You'll work with a diverse range of clients, using your expertise to create innovative solutions and overcome barriers to homeownership. As part of a client-focused team, you'll be dedicated to providing exceptional service and delivering the best outcomes for clients, regardless of their financial background. With the support, training, and resources to grow, you'll make a real impact while advancing your career.

Your role

We are seeking a Special Loans Officer to focus on helping our customers find solutions to maintain homeownership. The individual will work closely with borrowers to provide solutions for bringing mortgage payments up to date. They will have responsibility for coordinating the delinquency management activities in compliance with CWB and regulatory requirements. This position will complete outbound/inbound collection calling activities and support other workgroups with outbound calling activities as required.

Successful incumbent

Risk Management. Client focused. Accuracy and organization.

• Work closely with all borrowers to negotiate solutions for bringing mortgage payments up to date.
• Make outbound calls to clients to collect delinquent mortgage payments and resolve arrears issues.
• Handle inbound client calls related to collections activity.
• Complete required payments accurately and timely for property management occupancy checks.
• Complete required payments accurately for borrowers who wish to make arrangements for alternate payment dates.
• Review delinquency reports and manage critical collection dates, following up on collection activity.
• Identify & implement process improvement opportunities to increase the efficiency of the Default Management function.
• Actively manage the expenditure process so that all appropriate fees can be recovered through the foreclosure process.
• Assist the manager as required with other tasks required within the department.
• Stay current with relevant regulatory requirements and industry leading practices and default management trends.
• Demonstrate strong interpersonal skills that contribute to working effectively in a diverse working environment.

Skills

Foundational knowledge and experience to grow from

• Post-secondary education in business, economics or accounting would be desirable or equivalent relevant professional experience in collections, mortgage lending, or call centre environment
• Minimum two years of experience in collections/ default management or loss mitigation.

Skills and competencies that will take you further

Collaborator. Financial savvy. Client centric. Trusted partner. Respected negotiator.

• Familiarity with Fair Debt Collection practices.
• Demonstrated ability to manage multiple work streams simultaneously, manage priorities and meet deadlines in a fast-paced environment.
• Client experience advocate who can provide exceptional, empathetic service even under sometimes challenging conditions.
• Accuracy and the ability to handle a high-volume of work efficiently with an above average attention to detail.
• Strong communication skills, ability to negotiate and strong sales ability.
• Strong problem-solving ability and analytical skills with the ability to effectively process a large volume of information.
• Comfortability with technology, new systems, and working in multiple systems including strong proficiency with MS Office.
• Excellent interpersonal skills and relationship-building skills.
• Willingness and demonstrated ability to keep abreast of current industry, regulatory and policy developments which impact Optimum Mortgage's default management process.
• Ability to work with minimal supervision and demonstrate appropriate initiative when making decisions.

Your benefits

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family."

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people."" Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us,"and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees."

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

Closing Date:

* Position closes at 12:01am on the close date identified below.
02/18/2025