Shift Lead at Five Guys summary: The Shift Lead is responsible for overseeing daily operations, managing staff, and ensuring a high level of customer satisfaction during shifts. This role involves training new employees, coordinating team activities, and resolving any issues that may arise on the floor. The Shift Lead plays a crucial role in maintaining efficiency and quality of service within the organization. Keywords: Shift Lead, supervisor, team management, customer service, operational management, staff training, retail operations, leadership, problem-solving